gte99's Privacy Policy

1 Types of Information Collected

gte99 collects the following types of information to provide its services, ensure security, and meet regulatory requirements:

1.1 Identity Information

• Full name and date of birth
• Email address and contact details
• National ID (NID) or passport number (for verification)
• Username and account information

1.2 Financial Information

• Payment method details — bKash, Nagad, Rocket, or bank account number
• Transaction history and deposit/withdrawal records
• Bonus and promotion usage information

1.3 Technical Information

• IP address and device identifiers
• Browser type and operating system
• Session logs, login times, and access logs
• Browsing information obtained through cookies and tracking pixels

1.4 Gaming Activity Information

• Play history, bet amounts, and results
• Preferred game categories and time spent on the platform
• Responsible gaming limit settings and self-exclusion information

2 How Information Is Collected

gte99 collects your information in the following ways:

2.1 Information You Provide Directly

You provide information to us directly when you register an account, complete identity verification (KYC), make a deposit or withdrawal, contact us via live chat, or communicate with support by email.

2.2 Automatically Collected Information

When you browse our platform, certain technical information is collected automatically through cookies, web beacons, and log files. This information is used to improve the functionality of the site and to ensure security.

2.3 Information from Third-Party Sources

We may receive information from approved third-party verification providers to comply with identity verification, fraud prevention, and anti-money laundering (AML) requirements.

3 Purpose of Using Information

gte99 uses collected information only for the following legitimate purposes:

• Account Management: Registration, login verification, and ensuring account security.
• Financial Transaction Processing: Managing deposits, withdrawals, and bonus disbursements.
• Identity Verification (KYC): Confirming a user's age and identity to meet regulatory requirements.
• Fraud and Money Laundering Prevention: Detecting suspicious transactions and keeping the platform safe.
• Customer Support: Providing assistance 24/7 via live chat and email.
• Service Improvement: Enhancing the user experience, website functionality, and gaming features.
• Responsible Gaming: Enforcing user-set limits and helping identify problematic gaming behaviour.
• Legal Compliance: Keeping records necessary to comply with applicable laws and regulations.
• Legitimate Communications: Sending important account updates, security alerts, and relevant promotional information (with your consent).

We never sell your information or use it for unauthorised commercial purposes.

4 Sharing Information with Third Parties

gte99 does not share your personal information with any third party except in the following limited circumstances:

4.1 Service Providers

We work with approved third parties for payment processing, identity verification, technology infrastructure, and customer service. These providers operate under strict confidentiality agreements and may only use your information for the specific tasks assigned to them.

4.2 Regulatory and Legal Authorities

We may be required to share your information with relevant authorities when needed for a legal order, regulatory directive, or fraud investigation. In such cases, we will always follow due legal process.

4.3 Business Transfers

If any part of gte99 is sold or merged in the future, your information may be transferred to the new entity. In such a case, equivalent protections under this Policy will be ensured and you will be notified in advance.

4.4 Consent-Based Sharing

Outside of the cases described above, we will always obtain your explicit consent before sharing your information for any other purpose.

5 Cookies and Tracking Technologies

The gte99 platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve website functionality.

5.1 Essential Cookies

These cookies are necessary for the basic operation of the platform — maintaining login sessions, verifying security tokens, and saving your preferred language. They cannot be disabled.

5.2 Functional Cookies

These cookies remember your preferences — such as your preferred game category or display settings — so you do not have to set them again each time. They can be disabled, though doing so may make the platform less convenient to use.

5.3 Analytical Cookies

We use anonymous analytical cookies to understand which pages are used most and how users navigate the platform. This information helps us improve the quality of our service. You can disable these through your browser settings.

6 Data Storage and Security

6.1 Retention Period

gte99 retains your information only for as long as necessary:

• Active account information — for as long as the account remains active.
• Financial transaction records — for the period required by applicable law.
• Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements.

6.2 Technical Security Measures

gte99 applies industry-standard security measures to keep your information safe:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Encrypted Storage: Stored sensitive information is kept in encrypted format.
• Access Controls: Only authorised personnel can access the information they need.
• Regular Security Audits: Periodic evaluation and updating of technical systems.
• Two-Factor Authentication (2FA): An additional layer of security for account access.
• Firewall and Intrusion Detection: Advanced technology to prevent unauthorised access.

Please note that complete security cannot be guaranteed for information transmitted over the internet. You can also contribute to your account's security by keeping your password confidential.

7 User Rights

As a user of gte99, you have the following rights over your own information:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: You can request that incorrect or incomplete information in your profile be corrected.
• Right to Deletion: In certain circumstances (such as when there is no legal obligation to retain it), you can request that your information be deleted.
• Right to Restrict Processing: In certain circumstances, you can request that the processing of your information be limited.
• Right to Data Portability: You can request to receive your information in a structured digital format.
• Right to Withdraw from Marketing Communications: You can stop receiving promotional emails or messages at any time.

To exercise any of the above rights, please contact our support team. We will endeavour to respond within a reasonable time after receiving your request.

8 Privacy of Minors

gte99 strictly does not provide services to anyone under the age of 21 ("minors"). Our platform is operated for adults only and age is verified at the time of registration.

If we become aware that a person under the age of 21 has created an account on our platform, we will immediately close that account and delete all associated information. If a parent or guardian believes their child has registered on our platform, please contact us immediately.

9 Third-Party Links

If our platform contains links to external websites (such as a game provider's information page), those sites have their own privacy policies. gte99 is not responsible for the data collection or use practices of these third-party websites. We recommend that you read the privacy policy of any external site before visiting it.

10 Changes to the Policy

gte99 may update this Privacy Policy from time to time — due to technology changes, legal requirements, or service improvements. For any significant changes, we will:

• Update the "Last Updated" date on the Policy page.
• Notify you of the changes at your registered email address (for significant changes).
• Give you the opportunity to accept the new policy at your first login.

If you continue to use the platform after any changes, you will be considered to have accepted the updated policy. We therefore encourage you to check this page regularly.

11 Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us: