Safe and Responsible Gaming

Responsible Gaming at gte99 —
Your Safety Is Our Commitment

Entertainment should be a source of enjoyment, not stress. gte99 always supports safe, informed and controlled gaming experiences.

21+ For players aged 21 and above only

Why Is Responsible Gaming Important?

Online casino and sports betting can be a great form of entertainment — when enjoyed consciously and in a controlled manner. gte99 believes that responsible gaming is not just a policy, it is our core commitment to every user.

Gambling is not suitable for everyone. Some people can become excessively addicted to gambling, which can have a negative impact on their personal, family and financial lives. To avoid such situations, gte99 provides various protective tools and support systems.

Remember — the only purpose of gambling should be entertainment, not a source of income. If you can accept the possibility of losing as normal and stay aware of your own limits, your experience at gte99 will always be enjoyable.

Warning Signs

  • Spending more money than your budget allows
  • Tendency to keep playing to recover losses
  • Feeling restless or irritated when unable to play
  • Playing while hiding it from family and friends
  • Neglecting daily responsibilities to focus on playing
  • Placing bets with borrowed money

Our Protective Tools

Deposit Limit

Set a maximum cap on how much you can deposit per day, per week or per month. Once this limit is active, depositing beyond the set amount will be completely blocked. Lowering the limit takes effect immediately, but increasing it requires a set waiting period.

Loss Limit

Decide in advance the maximum amount you can lose within a specific period. Once the set limit is reached, placing further bets for that period will not be possible. This is one of the most effective ways to keep financial losses under control.

Time-Out (Break)

Use the time-out feature if you want to take a temporary break. Your account can be temporarily deactivated for anywhere from 24 hours up to 30 days. During this period, no login or betting will be possible on your account.

Self-Exclusion

If you feel that gambling is getting out of control, you can use the self-exclusion option to close your account for 6 months to 5 years or permanently. Once this decision is made, it cannot be changed before the set period ends.

Reality Check

Enable the feature to view session summaries at regular intervals. How long you have been playing, how much you have won or lost — all information will be shown on screen. This helps you keep track of time and make informed decisions.

Age Verification (21+)

gte99 strictly prohibits providing services to anyone under 21. Age is verified at registration and identity documents may be requested at any time. Protecting minors from access is our first responsibility.

Practical Tips for Safe Gaming

  • Always set a fixed budget and stick to it. Do not place more bets hoping to recover money after a loss.
  • Set a time limit for how long you will play before you start. Long sessions can weaken your ability to make good decisions.
  • Never gamble when you are under stress, feeling down or under the influence of alcohol. Play with a clear mind.
  • Learn the rules, pay tables and odds of the games you play. If starting with an unfamiliar game, use demo mode first.
  • Be honest with family and friends. Hiding your gambling from them increases stress and damages relationships.
  • See winning as a bonus, not a goal. Entertainment is the main purpose — approach every bet with that mindset.
  • Never take out a loan to gamble. Only use money that you can afford to lose without it affecting your daily life.
  • Review your deposit and withdrawal history regularly. This helps you understand the true picture of your spending.
  • Take a break from playing at least one day a week. Enjoy other sources of entertainment too — spend time with your family.
  • Set the deposit limit and loss limit features right when you open your account — they can be adjusted later if needed.
  • If you have any doubts or issues, contact our 24/7 live chat support right away.
  • When playing feels like an obligation rather than enjoyment, that is the time to stop. If there is no fun in it, there is no point in playing.
21+ Age limit is mandatory
24/7 Support always available
৳300 Minimum deposit amount
SSL Fully encrypted platform

How to Activate the Protection Tools?

1

Log in to your account

Log in to your gte99 account and go to Account Settings.

2

"Responsible Gaming" section

Find the "Responsible Gaming" section from the Settings menu.

3

Choose the tool you need

Deposit limit, loss limit, time-out or self-exclusion — set whichever you need.

4

Confirm and save

Save the changes. They will take effect immediately. Contact support if you need help.

Contact Us for Direct Support

If you have trouble setting the tools on your own, or you feel that gambling is becoming a problem — our 24/7 Bengali support team is always ready to help you. Your information will remain completely confidential.

24/7 Live Chat Support (in Bengali)
[email protected]
21+ For adults only

Responsible Gaming FAQ

After logging into your account, go to the "Responsible Gaming" section from the Settings menu. There you will find options to set daily, weekly or monthly deposit limits. Lowering a limit takes effect immediately. To increase a limit, a specific review period must pass.

Yes. After activating self-exclusion, you can request a withdrawal of any remaining balance in your account. The minimum withdrawal amount is ৳800 and the process is usually completed within 5-30 minutes. Contact the support team if you have any issues.

A time-out is a temporary break — from 24 hours up to 30 days. Once this period ends, you can automatically play again. Self-exclusion is a long-term decision — from a minimum of 6 months up to permanent. Once self-exclusion is activated, it cannot be reversed before the set period ends.

gte99 does not allow anyone under 21 to register and follows a strict age verification process. If there are minors in your household, please keep your device and account details private. Using parental control software is also recommended.

Contact us via our 24/7 live chat or email ([email protected]) and we will provide the necessary support and guidance. Gambling addiction is a treatable condition — do not hide it, talk to family and trusted people. You can also seek help from a mental health professional.

Lowering a limit or activating a time-out takes effect right away. However, increasing a limit has a set waiting period — this is intentional so that limits cannot be raised easily in an emotional moment. This measure exists for your own protection.

Enjoy the Best Games at gte99 Safely

Play responsibly and enjoy gte99's vast game library, cricket betting and slots. Visit our FAQ page for any questions.

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